Frequently Asked Questions
The AireHealth Nebulizer is cleared for prescribed nebulized medications such as Albuterol, Ipratropium Bromide and Pulmicort. Pentamidine is not an approved medication for use. In addition, the nebulizer can deliver normal saline. Your doctor can instruct you.
For questions about a specific medication, please contact your healthcare provider.
Our Nebulizer can hold up to 6 ml of medication.
A 3 ml treatment should take between 7 and 9 minutes. This is because the average delivery rate is .35 ml to .40 ml per minute! Don’t forget that our nebulizer delivers approximately 98% of the medication in the medication cup, unlike a compressor/nebulizer that can have as much as 1 ml remaining when they begin to sputter.
This is a personal preference. However, using a mouthpiece provides a more direct way to inhale the medication.
The mask adapter is universal so you can use a pediatric or adult mask, depending on the size of your child.
What If I Feel Better After Using The AireHealth Nebulizer For Only A Few Minutes? Can I Stop Taking My Treatment?
You should follow your doctor’s recommendations when taking medications. If you are feeling better in a shorter period of time with our nebulizer you should discuss this with your doctor.
BATTERY & CHARGING
A fully depleted battery will take 4-6 hours to charge.
A fully charged AireHealth nebulizer will operate for 90 minutes. If the nebulizer is not used for two months or more, charge the battery before use.
As effective as the average traditional table top nebulizer and delivering medication twice as fast, the AireHealth portable nebulizer focuses its energy in its disk technology, where it creates the mist. This allows our nebulizer to waste no energy or medication—our nebulizer's output is focused exactly where you need it for fast, quiet treatment.
AireHealth's design and battery are very efficient, as we match our drive signal to the medication every time you run the device. This way we find the perfect, most efficient way to drive the mesh every time and get you the fastest treatment time.
It is always best to deplete the battery before charging.
We recommend that you only use the charger supplied with the unit. Please see the instructions for use for more information on charging your nebulizer.
If I Plug The Charger Into The Handset And The Blinking Red Charge Light Did Not Come On, Is The Battery Still Charging?
No. The blinking red light indicates that the battery is charging. If the red light is not blinking the device may not be receiving power or the device may already be fully charged.
PARTS & MAINTENANCE
You should operate the unit with distilled water after each day. Please reference the instructions for use for cleaning instructions.
You only need to operate the unit with distilled water for 15 seconds to clean the mesh. Please reference the instructions for use for more details.
Yes. This is because the aerosol is so dense, some of the aerosol can collect on the inside of the mouthpiece during treatment. This can cause a small amount of liquid to drip from the mouthpiece, which is referred to as “rainout.” To eliminate rainout, tilt the unit slightly forward during treatment as described in the instruction manual. This will allow the aerosol to leave the mouthpiece with little or no rainout.
You can email email@example.com with any concerns or questions.
Under normal usage, the instruction manual states to replace the medication cup after 45 days. Click here to purchase replacement medication cups.
I Connected My Medication Cup To The Handset, But Nothing Happened When I Pressed The Start/Stop Button. What Should I Do?
There are 2 possible answers. First, be sure that the contacts on the handset and medication cup are clean in accordance to the quick reference guide. Second, be sure that the medication cup is attached properly to the handset. To do this be sure that you hear “click” when you attach the medication cup to the handset.
Yes, we offer replacement parts. Click here to shop our replacement parts.
The warranty covers the nebulizer excluding the medication cup and accessories. Please reference the instructions for use for more information on the warranty.
SHIPPING AND PAYMENTS
We accept Visa, MasterCard, Discover, American Express, Apple Pay, HSA/FSA cards and payment through Affirm.
We currently only ship within the United States and Puerto Rico. Please contact us at firstname.lastname@example.org with any questions.
Due to health and hygienic regulations, we cannot accept items for return. AireHealth provides a one-year device warranty more fully detailed in the instructions for use.
We do encourage you to contact us with any questions or concerns that you may have with your AireHealth nebulizer at email@example.com. A member of our team will be in touch with you.
There is no signature required for your purchase.
Once you have submitted your order, we have limited ability to make modifications. Please contact us as soon as possible at firstname.lastname@example.org with any requests.
Your AireHealth order takes 24 business hours for processing and will ship thereafter. Once your order has shipped, you will be sent a shipping confirmation email including the tracking number for your package. Shipping takes 2-3 business days via USPS.
For alternative shipping methods, please email us at email@example.com.
The AireHealth nebulizer can be used by anyone with a respiratory condition over the age of 2 with a doctor’s prescription.
The AireHealth Nebulizer may be reimbursable, but this depends on your insurance provider and we do not bill insurance directly. Please contact your insurance provider for details related to your specific health plan.
Please enter your promotional code in the box that says “Discount Code” on the checkout page and hit the “Apply” button.
Only one promotional code will be honored per AireHealth nebulizer kit order.
No, it is not. Please reference the instructions for use for more details on usage and cleaning instructions.